Welcome from our Chief Nursing Officer
Patient-centered care is defined by the U.S. Institute of Medicine (2001) as "providing care that is respectful of and responsive to individual patient preferences, needs and values and ensuring that patient values guide all clinical decisions." At Shands Jacksonville, we believe in putting our patients first, and we accomplish this by providing patient-centered nursing care using NRC Picker's Eight Dimensions of Patient-Centered Care as a framework to guide our practice.
Nursing's mission, vision and credo encompass our passion for our patients:
- Mission - To provide patient-centered nursing care that exceeds patient and family expectations
- Vision - To advance the practice of nursing in the clinical, administrative, research and educational realms
- Credo - Experienced care, expert caring
In addition to our patients being important to us, we also place a high value on our staff. Through many different reward and recognition programs, we show our staff that we care about them. Tuition reimbursement, a performance bonus program, leader rounding, employee forums, and the "Wall of Fame" are just a few of the ways that we demonstrate appreciation for our employees. In addition, through our participatory management leadership model, we engage employees in decision-making processes to influence positive changes in the work environment.
When our staff were recently asked to describe what it means to be a Shands Jacksonville nurse, here is what they said - "I am challenged. I am committed. I am respected." If you are interested in joining this type of inspirational team, Shands Jacksonville is the place for you. Come join us and fulfill your desire to be a nurse who makes a real difference every day.
Sincerely,
Kelly S. Miles, MSN, RN, NEA-BC
Vice President and Chief Nursing Officer