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Shands Jacksonville
655 W. Eighth St.
Jacksonville, FL 32209
[maps and driving directions]

Main Phone: (904) 244-0411
TDD: (904) 244-4536

Patient Relations

For questions, comments and concerns regarding access and care at our hospital, please contact our Patient Relations office at (904) 244-4427. The office is open Monday through Friday, 8:30 a.m. to 5 p.m. More info...

Contact a Physician

If you are attempting to contact a specific healthcare provider, check our Find a Physician page.

Medical Records Request

Shands Jacksonville patients may request their medical records by printing and completing the Authorization for Use or Disclosure of Protected Health Information form. You may either fax the document to (904) 244-3165/(904) 244-3360 or mail the document to:

Shands Jacksonville
Medical Records
655 West 8th Street
Jacksonville, Florida 32209

If you have any questions about your medical record, how to obtain it, or your rights, please visit the Shands HealthCare Requesting Medical Records page.

All Other Areas

Please check our list of Important Numbers.